What is this? Qualifying customers who are experiencing financial hardship may be eligible to defer and take up to four months to pay their current bill and/or unpaid balances through an installment plan. For example, a 1-month arrangement will defer your entire balance to the next bill, while a 4-month arrangement will spread the open balance across the next 4 bills. Your full current balance, including any due installment amount, must be paid by 5pm CST on that bill’s due date. Failure to meet this due date may void the arrangement and prevent you from being offered additional arrangements for 12 months.
Do I qualify? Only customers who have not initiated or have not broken a deferred payment arrangement in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing arrangement.
Other reasons for ineligibility include:
- Accounts that have an existing payment extension or installment plan.
- Accounts that are in disconnect status.
- Accounts that have had two or more disconnect notices in the past 12 months.
- Accounts with balances that include billed deposits.
- Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
- Accounts where illegal use of electricity has been recorded.
How do I enroll?
- The easiest way to request a deferred payment arrangement is through myEntergy or the Entergy Mobile App.
- You can also call 1-800-ENTERGY (1-800-368-3749) and follow our automated system to request this option. Please know that if you are denied online due to ineligibility, calling this number should not change that decision.